Position Summary: The Implementation Manager works with Patient Services teams to successfully lead the business design, planning and execution of strategic initiatives and new programs on behalf of assigned client(s).

Primary Responsibilities:

· Responsible for interactions with cross-functional teams to deliver strategic initiatives and implement new programs on behalf of the client.

· Responsible for managing, tracking and communicating delivery initiatives and providing the client with updates on project status and key milestones.

· Participate in internal and external launch/planning meetings, providing feedback and input on solutions.

· Serve as VOC (Voice of the Customer) during internal collaboration and workstream meetings throughout all project phases.

· Support development of standard operating procedures and workflows, creation of business rules documents, and system change requests.

· Partner with the training team, providing SME and guidance on the development of training for operations delivery of new initiatives and programs.

· Provide hypercare and escalation support post launch.

· Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions.

· Establish and maintain effective working relationships with all company support departments.

​The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Qualifications:

· Bachelor’s degree and 3-5 years of prior relevant work experience.

· Exceptional client services acumen, with the ability to understand and anticipate client needs, provide exceptional service, and build lasting client relationships.

· Possess a good understanding of Patient Services, HUB, and pharmaceutical industry

· Ability to influence and manage change across a matrixed organization, ensuring alignment and collaboration among various departments and stakeholders.

· Ability to work in a fast-paced, ever-changing environment.

· Strong project management skills and ability to manage multiple projects concurrently

· PMP preferred.

IQVIA is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $100,000 - $125,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.