Job Title: Managed Service Lead

Location: Bangalore, India

Mode of Work: Hybrid

Shift Timings: General Shifts with slight overlap with North America & EU regions

Experience: 8 to 14 years

Job Description:

We are seeking an experienced and dynamic Managed Service Lead to join our team in Bangalore. This role offers a hybrid work environment, combining the flexibility of remote work with the benefits of in-office collaboration. As a Managed Service Lead, you will be responsible for overseeing the delivery of managed services to our clients, ensuring high-quality service and client satisfaction.

Key Responsibilities:

• Lead and manage the delivery of managed services to clients, ensuring adherence to SLAs and high-quality service.
• Utilize Agile methodologies to manage and deliver projects efficiently.
• Oversee technical project management, including planning, execution, and monitoring of projects.
• Manage requirements gathering and analysis to ensure client needs are accurately captured and addressed.
• Conduct business analysis to identify opportunities for improvement and optimization.
• Serve as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction.
• Estimate project costs and timelines, ensuring projects are delivered on time and within budget.
• Oversee testing and User Acceptance Testing (UAT) to ensure solutions meet client requirements.
• Maintain a high level of technical knowledge to provide guidance and support to the team.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Must-Have Skills:

• Strong experience with Agile methodologies.
• Proven expertise in technical project management.
• Proficiency in requirements management and business analysis.
• Excellent client-facing skills with the ability to build and maintain strong client relationships.
• Experience in project estimating and budgeting.
• Hands-on experience with testing and User Acceptance Testing (UAT).
• High-level technical knowledge to provide effective guidance and support.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Experience working in a hybrid work environment.
• Prior experience with overlapping shifts with North America & EU regions.
• Proven track record of managing and delivering managed services.

What We Offer:

• Competitive salary and benefits package.
• Flexible work environment.
• Opportunities for professional growth and development.
• Collaborative and inclusive work culture.

If you are a proactive and experienced professional with a passion for delivering high-quality managed services, we would love to hear from you. Apply now to join our team and make a significant impact!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com