The Phone Support Specialist role will allow you to utilize your customer service experience to support our customer with clinical trials. Qualified customer service professionals will be responsible for providing phone support for clinical trial participants and clinical trial site staff. The role will be responsible for managing inbound calls in a remote setting. Only a part time shift is currently available. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availably to work non-business hours. 

Responsibilities:

• Answer inbound calls from patients and Healthcare personnel and provide customer service
• Be a liaison on additional support required between end users and representatives from medical device manufacturer
• Be available during non-business hours (4:30pm -7:30 pm EST M-F)
  

Job Requirements:

• HS/GED degree
• Clinical trial experience of at least 3-5 years is a plus
• Leadership experience is a plus
• Experience in the medical device industry (education or customer support) is a plus
• Knowledge of ZenDesk is a plus
• Strong communication skills both verbal and written
• Tech/IT experience - very important
• Customer service - as important as Tech/IT experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $22 - $26 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.