Services Overview:

The DU Business Operations Support services will primarily support the Trial Delivery Manager (TDM) in all aspects of eMarketplace for DU managed trials, both in-house and outsourced trials, and in working with all types of strategic partners and vendors. TDMs across therapeutic areas will be supported and the services will provide subject matter expertise in the financial system from the initial PO generation through trial/PO closures.

Services scope and deliverables include but are not limited to: initial requests in eMarketplace for POs for all new studies, working directly with procurement to maintain good status with payments and POs, invoice resolution, PO reassignments, PO tracking reports to study teams, analysis and follow-up on Change Orders and Notifications, including updating the PO amounts, and reconciliation with original work orders and subsequent change orders.

Additional services and deliverables may include support for the TDM in other systems such as; eMP Contracting, Request Navigator (HCC EMEA), Totality (Descriptive IDs only), system access requests for eMarketplace/Ariba, and study status reports for ICD, Lynx (EMEA), and Ariba.

Deliverables:

• Study specific budget management and documentation as it relates to vendor management and oversight of all POs, including finalization, distribution, and closeout.
• Coordinate all eMarketplace/Ariba, eMarketplace Contracting, and Request Navigator activities.
• Liaise with AskGS (Procurement, Accounts Payable, Totality) provide resolution to eMP/Ariba Issues, errors, and mismatches.

• Request vendor submission of corrected invoices, associated credit memos, and work with Accounts Payable on invoice resolution and updating financial details in support of the TDM.
• Complete PO migration and reassignment activities for applicable vendors.
• Follow-up and report on internal and external outcome of meetings as it relates to a trials OOPs and update eMP requests as needed.
• Maintain key eMP specific information including subject matter expert (SME) list, General Ledger (GL) codes, and Purchasing Units to provide guidance to TDMs.
• Train and instruct stakeholders on eMP, eMarketplace Contracting, UCT, Totality, Request Navigator, and eMP End-to-End process.
• Participate in GD initiatives as assigned.

Education and Experience Requirements/Qualifications:

• Associate degree (or equivalent) required and 2-3 years relevant work experience. Bachelor’s
• Excellent organization skills, excellent written and verbal communication skills.
• Excellent independent time management skills. Proven ability to plan and track deliverables and timelines.
• Ability to work well in a dynamic environment and able to prioritize and respond to changing needs of the business.
• Proficient Microsoft Office applications and use of Internet, EXCEL, POWERPOINT, WORD
• Previous experience in working with Ariba (or similar) system or
• Experience with PO creation process
• Financial/administrative background

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com