Join us on our exciting journey!

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

IQVIA creates intelligent connections to deliver powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients.

With approximately 82,000 employees, IQVIA conducts operations in more than 100 countries. Learn more at www.iqvia.com

Associate Director, Strategic Account Management, Clinical Trial Payments

Remote Position, Europe

IQVIA Technologies' Clinical Trial Payments is a tech-enabled service offering, independent of IQVIA CRO services, that takes away the burden of making payments to sites around the world. We apply our skilled financial and technology integration teams, best practices, and global reach to solve Clinical Trial challenges.

The Associate Strategic Account Management Director supports key client relationships within Clinical Trial Payments, driving client satisfaction, growth, and operational alignment. The role involves engaging with client stakeholders, helping identify growth opportunities, and ensuring a seamless client experience.

The Associate Director will collaborate with cross-functional teams to maintain high standards in delivery, adapt to evolving client needs, and support the implementation of innovative solutions that showcase CTP's value.

Responsibilities

Client Engagement & Relationship Management

• Serve as a trusted point of contact for assigned clients, fostering strong relationships to enhance satisfaction and loyalty.
• Actively engage with client stakeholders to understand their objectives and align CTP solutions to support strategic goals.
• Conduct regular business reviews, ensuring clients are informed of performance and initiatives that reinforce CTP’s value.

Revenue Growth & Opportunity Identification

• Support account growth by identifying upselling and cross-selling opportunities within existing client relationships.
• Leverage understanding of client business and financial objectives to position CTP offerings effectively.
• Build a network within client organizations to maintain relevance and visibility, supporting long-term growth.

Operational Support & Excellence

• Assist in overseeing CTP service delivery to ensure outcomes meet client expectations, acting as a point of escalation when needed.
• Monitor basic account metrics and resource allocation to support project performance.

Collaboration & Team Development

• Work with internal teams to meet client needs and align on goals, supporting process improvements and client insights that drive growth.
• Mentor junior team members, contributing to a collaborative and client-focused team environment.

Requirements

• 10+ years of experience in client-facing roles within the life sciences, clinical research, or healthcare technology sectors.
• Hands-on experience managing mid-sized accounts or supporting large-scale accounts in a CRO or related environment.
• Experience conducting business reviews and providing performance insights to clients in regulated or highly scrutinized industries.
• Track record of effectively planning and managing the scope and life cycle of a project, while balancing multiple stakeholders.
• Extensive experience working with global cross-functional management teams and successful relationship-building with clients, colleagues, and leaders.
• Exposure to technology platforms for clinical trial operations, with a focus on payments, budgeting, or financial workflows.
• Familiarity with clinical trial lifecycle processes and the associated financial implications, such as contract management or site payments.

Skills and abilities

• Experience in client-facing roles, with a background in project or program management preferred.
• Strong interpersonal and communication skills with an ability to build client relationships and influence decisions.
• Solid analytical skills, including familiarity with financial metrics.
• Adaptable and proactive problem-solver with the ability to work well in a fast-paced environment.
• Collaborative team player, able to work effectively across functions.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. In Technology, you will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com