IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. With a workforce of approximately 86,000 employees operating in over 100 countries, our mission is to create a healthier world through diverse expertise, innovation, and powerful capabilities.

We are excited to announce an amazing opportunity for a Client Services Representative!

This role is based in Bratislava. The main objective of this role is to take responsibility for the quality of the service delivered to clients, ensuring maximum value from products and services. This involves communication with clients and answering client queries, collaborating with production to get the data in client-desired formats. In this role you will also, with the guidance of your manager, control the report generation process and provide support to clients on specific products and services.

Key Accountabilities:

• Manage communication with the client to ensure fulfillment of the service and client satisfaction

• Review client data requirements to ensure that product deliverables meet the customer's specifications, including timeliness and quality

• Research, analyze and respond to client inquiries in a polite manner

• Act as a point of contact between clients, production and sales teams 

• Provide support to the team for client service meetings at customer sites

Key Requirements:

• Bachelor's Degree  Req

• 1-2 years business to business work related experience

• Good knowledge of both Slovak and English language

• Proficiency in Excel and PowerPoint

• Ability to communicate effectively with various levels in the organization (both written and verbal)

• Demonstrable problem solving, analytical and strong customer service skills

• Knowledge of pharmaceutical experience highly desirable

Why Join Us?

• You will be part of a global, publicly listed leader in the healthcare market.

• You will work with a great leader, who cares about people, atmosphere and work life balance

• We will reward you with an attractive salary and package for your performance

• You’ll have an opportunity for a career growth within the Client Services team

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com