Essential Functions

• • Provides post-implementation support and service activities for IQVIA's technology products and services for a designated client or group of clients.
• • Focuses on quality in all aspects of work; follows established standards of excellence.
• • Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• • Monitors service level agreements and ensures client’s obligations and standard levels of service are met.
• • Serves as a client contact to coordinate resolution of service incidents and escalation of technical issues.
• • Collaborates with sales and support groups to demonstrate value of support offering to client.
• • Provides feedback based on client experiences to support product and process improvements.
• • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
• • Performance is typically measured by utilization, (e.g., by billable hours for the department) or performance against budget.

Qualifications

• 1-3 years of project management experience is important.
• Client-facing experience is important
• Bachelor's Degree or equivalent experience required
• * PMP preferred
• * eConsent experience a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com